Privacy Policy
SmartProvider Indonesia

Effective Date: May 1, 2025

SmartProvider (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile app, website, or services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal data:

a. Information You Provide:

• Full name

• Email address

• Phone number

• ID (KTP/SIM) or business license (for service providers)

• Bank account details (for payouts)

• Address and location data

• Profile photo

b. Automatically Collected Data:

• IP address

• Device information

• Browser type and version

• Location (if GPS is enabled)

• Usage data and interaction with the Platform

c. Payment Information:

• Credit/debit card details (processed via secure third-party payment gateways)

• Transaction history

2. How We Use Your Information

We use your information to:

• Register and manage your account

• Match customers with suitable service providers

• Process bookings and payments

• Communicate with you (notifications, updates, support)

• Improve platform functionality and user experience

• Ensure safety, security, and compliance with regulations

• Detect fraud, abuse, or unauthorized activity

3. Sharing Your Information

We may share your data with:

• Service providers (to fulfill bookings)

• Payment processors (for secure transactions)

• Government authorities (when required by law)

• Technology partners (e.g., analytics, hosting, communication)

• Affiliates or subsidiaries of SmartProvider

We do not sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption

• Access controls

• Regular security audits

However, no system is completely secure. We cannot guarantee 100% protection from unauthorized access or data breaches.

5. Data Retention

We retain your personal data as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

You may request deletion of your account and associated data, subject to applicable laws.

6. Your Rights

Under Indonesian law (UU PDP), you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Withdraw consent

• Request deletion of your data

• Object to data processing under certain circumstances

To exercise these rights, please contact us at: [Insert contact email]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Personalize content

• Analyze usage patterns

• Improve performance

You can manage or disable cookies through your browser settings, but some features may be affected.

8. Children’s Privacy

The Platform is not intended for users under 18. We do not knowingly collect personal data from minors. If we learn we have collected such data, we will delete it promptly.

9. Third-Party Links

Our Platform may contain links to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or on the Platform. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

PT Indo Smart Media
Email: info@indosmartmedia.com
Phone: +628119629391
Address: Bandung Indonesia